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Complaint Manager Job

Actively hiring

Complaint Manager

Wehire Talent Solutions

Navi Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

1-3 years

1-3 years experience

Apply By

10 Nov' 24

Posted few hours ago

Job

Be an early applicant

About the job

Key Responsibilities:

1. Respond to customer complaints promptly and professionally.
2. Investigate complaints thoroughly to determine root causes.
3. Collaborate with internal teams to address and resolve complaints effectively.
4. Document all complaint resolutions accurately.
5. Communicate resolution outcomes to customers clearly and effectively.
6. Implement strategies to prevent future complaints.
7. Provide feedback to management on recurring complaints for process improvement.
8. Acting as a last point of contact for customer

Skill(s) required

Effective Communication English Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Location requirement: Only candidates from Navi Mumbai may apply.

2. Experience: A minimum of 6 months of experience in escalation handling is mandatory, along with a relevant letter of experience.

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

5 days a week Cab/Transportation facility

Number of openings

About Wehire Talent Solutions

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Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.

Activity on Internshala

Hiring since May 2021

302 opportunities posted

35 candidates hired