Content & E-commerce Management Executive Job

Key responsibilities:

1. E-commerce platform management: Oversee day-to-day operations of the e-commerce platform, including updating product listings, managing inventory, and ensuring a seamless user experience.
2. Digital marketing execution: Develop and implement online marketing strategies to drive traffic and sales. This includes managing paid campaigns (Google Ads, Meta Ads) and optimizing the website for SEO.
3. Content management & optimization: Regularly update website content, such as product descriptions, banners, and blog posts. Ensure that all content aligns with EarthyTweens' brand values, focusing on natural, sustainable products.
4. Sales performance analysis: Monitor key metrics like sales, traffic, conversion rates, and customer retention. Use data-driven insights to adjust marketing strategies and improve sales performance.
5. Customer relationship management: Handle customer inquiries, returns, and feedback through various channels (email, social media, live chat), ensuring timely responses and high customer satisfaction.
6. Order fulfillment & coordination: Ensure smooth coordination with the logistics team for efficient order processing, including packaging, dispatch, and delivery, while managing returns and exchanges.
7. Vendor & supplier management: Work with suppliers (like those sourced from Alibaba), ensuring products meet EarthyTweens' standards for quality and compliance, and maintain stock levels.
8. Social media integration: Collaborate with the social media team to promote products and campaigns, aligning with seasonal trends and customer interests to boost online sales.
9. Optimization & Testing: Perform A/B tests for website layout, product pages, and checkout processes to improve conversion rates and the overall user experience.
Budgeting & Financial Oversight: Assist in budgeting for marketing and operations, ensuring effective use of resources to meet sales goals while maintaining profitability.

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