Customer Acquisition Executive Job

Key responsibilitiesJob description
At WishCare, we're hiring a care specialist to help us provide the best possible experience to every customer who interacts with us. The customer care specialist will bridge the gap between what our customers need and what we're delivering helping us to not only meet but also exceed their expectations.

Objectives of this role

Drive a seamless customer experience that creates positive sentiment for our brand
Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

Responsibilities

Manage customer conversations across all our support channels (in-store, online, emails and via phone)
Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
Proactively take steps to enhance the customer experience
Share relevant customer feedback to help us improve our offerings
Evaluate our customer support processes, devise improvements, measure results, and iterate
Report on key customer service metrics and identify noteworthy trends

Required skills and qualifications
Strong written and verbal communication skills
Friendly and respectful communication skills
Exceptional problem-solving ability, backed by good judgment
Basic Calculative mathematical ability
Ability to respond to customer questions using social media
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