Hectec Solutions is a leading tech solutions provider dedicated to delivering innovative and high-quality services to our clients. We are passionate about not only offering world-class technology solutions but also providing exceptional customer service. As we expand, we are looking for motivated individuals to join our customer care team and represent our brand with excellence.
We are seeking a 'Customer Care Executive' who will be responsible for handling customer queries across various platforms, including Instagram, Gmail, and phone calls. The ideal candidate is someone with excellent communication skills, a customer-first mindset, and the ability to handle inquiries with professionalism and care.
Key Responsibilities:
1. Respond promptly to customer queries via Instagram, Gmail, and phone calls.
2. Provide knowledgeable answers to customer inquiries regarding our products, services, and brand information.
3. Manage customer complaints, offer solutions, and follow up to ensure resolution.
4. Assist with order processing, tracking, and updates.
5. Maintain a friendly, helpful, and professional demeanor in all customer interactions.
6. Collaborate with internal teams to ensure customer satisfaction and smooth resolution of issues.
7. Maintain records of customer interactions and follow-up on customer feedback.
8. Manage direct messages on Instagram, reply to comments, and assist with social media inquiries.
Qualifications:
1. Proven experience in customer service or related field (preferably in e-commerce or tech services).
2. Excellent communication skills, both written and verbal.
3. Strong problem-solving abilities with a customer-first mindset.
4. Proficient in handling social media platforms (especially Instagram).
5. Familiarity with Gmail and phone etiquette for customer service.
6. Ability to handle multiple customer queries at a time.
7. Organized and detail-oriented with the ability to keep records.
8. A passion for the tech industry is a plus!
Perks and Benefits:
1. Competitive salary.
2. Flexible working hours (remote option available).
3. Opportunity to be a part of a growing tech brand.
4. Training and growth opportunities.
Hectec Solutions is a leading e-commerce company specializing in selling our own range of exceptional products. With a remarkable track record of generating over 50 Crores+ in revenue, we have established ourselves as a trusted name in the online retail space.
