1. Respond promptly to customer inquiries via phone, email, chat, or social media.
2. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
3. Maintain a high level of professionalism, empathy, and product knowledge to enhance the customer experience.
4. Monitor customer satisfaction levels and work on strategies to increase retention, renew contracts, and reduce churn.
5. Collaborate with other teams (sales, technical support, etc.) to ensure seamless problem resolution.
6. Work towards achieving key success metrics like customer satisfaction scores (CSAT), Net Promoter Score (NPS), and renewal rates.
7. Identify and assess customers' needs to provide accurate information, assistance, and solutions.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)Hindi Proficiency (Written)MS-Excel
2. Those who are from or open to relocate to Delhi, Noida and neighboring cities
Other requirements
1. Strong interpersonal skills with a passion for helping people.
2. Positive attitude and willingness to learn.
3. Patience and empathy when dealing with difficult or upset customers.
4. Ability to remain calm under pressure.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,40,000 - 3,00,000 /year
Perks
Informal dress code
Number of openings
4
About APSK Production & Entertainment Private Limited
APSK Production & Entertainment is a creative film studio and a casting house crafting top-shelf work for bold brands and the entertainment industry. We are not just a production house but also an extended family of people who are creative, curious, conscientious, and courageous for success. We offer all kinds of production options. We specialize in casting, film production, and celebrity management. We are an agency working with India's lifestyle and fashion brands across all industries. We have developed long-standing relationships with our clients and offer the absolute best exposure for model talent.
