Customer Service Manager Job

Actively hiring
Customer Service Manager

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
1-5 years
1-5 years experience
Apply By
10 Nov' 24
Posted 3 weeks ago
Job

About the job

As a 'Customer Service Manager' at Upakarna, you will be at the forefront of ensuring exceptional customer experiences. Your role will involve leading a team of customer service representatives, handling customer inquiries and complaints, and developing strategies to improve customer satisfaction.

Key Responsibilities:

1. Lead and supervise a team of customer service representatives to ensure excellent service delivery.
2. Set performance goals and monitor KPIs to drive team performance and productivity.
3. Handle escalated customer inquiries and complaints in a professional and timely manner.
4. Develop and implement customer service policies and procedures to enhance efficiency.
5. Conduct regular training sessions to improve the team's communication and problem-solving skills.
6. Collaborate with other departments to address customer issues and improve overall customer experience.
7. Analyze customer feedback and data to identify trends and make recommendations for improvement.

If you are a dynamic and customer-focused individual with excellent English proficiency, we invite you to join our team and make a difference in the lives of our customers. Apply now and be a part of our exciting journey at Upakarna!

Skill(s) required

English Proficiency (Spoken)
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

We are an E-commerce brand thus all communication will take place over calls and chats

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Perks

Informal dress code Free snacks & beverages

Number of openings

4

About Upakarna

Upakarna is a fresh fashion jewelry brand. We have a social media presence of 7k organic followers.
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