As a 'Customer Service Manager' at Upakarna, you will be at the forefront of ensuring exceptional customer experiences. Your role will involve leading a team of customer service representatives, handling customer inquiries and complaints, and developing strategies to improve customer satisfaction.
Key Responsibilities:
1. Lead and supervise a team of customer service representatives to ensure excellent service delivery.
2. Set performance goals and monitor KPIs to drive team performance and productivity.
3. Handle escalated customer inquiries and complaints in a professional and timely manner.
4. Develop and implement customer service policies and procedures to enhance efficiency.
5. Conduct regular training sessions to improve the team's communication and problem-solving skills.
6. Collaborate with other departments to address customer issues and improve overall customer experience.
7. Analyze customer feedback and data to identify trends and make recommendations for improvement.
If you are a dynamic and customer-focused individual with excellent English proficiency, we invite you to join our team and make a difference in the lives of our customers. Apply now and be a part of our exciting journey at Upakarna!
1. Candidates with minimum 1 years of experience.
We are an E-commerce brand thus all communication will take place over calls and chats
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Upakarna is a fresh fashion jewelry brand. We have a social media presence of 7k organic followers.
