We're seeking a proactive customer support executive to join our team and deliver outstanding service to our clients. As a customer support executive at Fashiana, you'll be the first point of contact for our valued customers, managing queries through WhatsApp and phone calls. You will play an essential role in ensuring smooth communication, handling non-delivery resolution (NDR) cases, and escalating issues when necessary. We're looking for someone who can manage a range of tasks calmly and provide helpful, clear resolutions to our customers' inquiries.
Key responsibilities:
1. Responding to customer queries primarily via WhatsApp, with occasional calls as needed.
2. Address and resolve NDR (Non-Delivery Report) cases, coordinating with customers on delivery updates and issues.
3. Ensure customer satisfaction by providing timely and effective responses and resolutions to their concerns.
4. Collaborate with internal teams to escalate any complaints or critical issues that require further action.
5. Maintain accurate records of customer interactions and feedback.
1. Fluent in English: Strong written and verbal communication skills are essential.
2. Multitasking ability: Comfortable managing multiple conversations and tasks at a moderate scale.
3. Adaptable to feedback: Open to receiving feedback occasionally and using it to improve the customer experience.
4. Customer resolution focus: Ability to understand customer concerns and deliver the best possible solutions.
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
Fashiana is a growing fashion brand specializing in pure cotton outfits, vibrant prints, and mother-daughter twinning collections. Our goal is to provide a seamless and delightful shopping experience for our customers.
