NoBroker.com is the world's largest C2C marketplace in online real estate, boasting 8.5 million customers and a tenfold growth in the past year. Backed by $151 million in funding from prominent investors like General Atlantic, Tiger Global, SAIF Partners, KTB Ventures, and BeeNext, our headquarters is located in Bangalore, with a team of over 4,000 employees.
Key Responsibilities:
1. Customer Engagement: Serve as the primary relationship manager for paid customers of NoBroker.
2. Relationship Building: Develop sustainable relationships and trust with customer accounts through open and engaging communication.
3. Needs Assessment: Identify and assess customers' needs to provide tailored solutions.
4. Tenant/House Matching: Assist customers in finding suitable tenants or housing options based on their requirements.
5. Communication: Make outbound calls and handle inbound inquiries from customers and leads.
6. Service Excellence: Utilize internal tools and methods to deliver the best possible customer service.
7. Negotiation: Negotiate with leads on behalf of the customer.
8. Account Updates: Keep customers informed about the progress of their accounts.
9. Policy Adherence: Follow established communication procedures, guidelines, and policies.
10. Customer Service: Go the extra mile to ensure excellent customer service.
Qualifications:
1. Education: Any post-graduate degree (MBA, PGDM, M.Tech, M.Com, M.A, etc.) with 0-1 year of experience.
2. Communication Skills: Excellent verbal and written communication abilities.
3. Interpersonal Skills: Strong interpersonal, numerical, and analytical skills.
4. Decision-Making: Effective decision-making capabilities.
5. Language Proficiency: Proficiency in English and Hindi is mandatory; Kannada, Tamil, Marathi, or Telugu is optional.
6. Technical Skills: Proficient in MS Office (Excel, Word).
7. Work Schedule: Flexible for a day shift (9 hours of login between 8 AM - 10 PM) and comfortable working six days a week, with a weekday off.
8. Equipment: A laptop with a webcam and a reliable high-speed internet connection is required.
1. Those who are from or open to relocate to Bangalore
Other requirements
Employee Value Proposition:
1. Health Insurance: Enjoy an annual health insurance coverage of ₹1 lakh, fully funded by the company.
2. Meals: Benefit from complimentary lunch and snacks.
3. Recognition: Monthly rewards and recognition for outstanding performers.
4. Promotions: Performance-based promotions every six months, with exceptional performers eligible for quarterly advancements. This allows for up to four promotions a year, each accompanied by a new designation and salary increase.
5. Career Growth: Accelerated career paths, with opportunities to advance to a Unit Head role within three months.
6. Team Events: Participate in regular team parties and an annual outing for all employees.
Salary
Duration: 3 months
Salary during probation: ₹15,000 /month (only for freshers)
After probation:
Annual CTC: ₹ 4,00,000 - 5,00,000 /year
Perks
Informal dress code Free snacks & beverages Health Insurance
Number of openings
20
About NoBroker
NoBroker is one of the leading prop-tech companies in India. It's the biggest startup that has recently become a unicorn and a great place to work certified. So in a few years, we are now a team of 6000+ employees. Our mission is to make the real estate space easy to navigate for all our customers.
A company that started with a simple idea to eliminate the middleman and save people from paying brokerage is a unicorn today and a one-stop shop for all things real estate.
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