Business Development Associate Fresher Job

Key Responsibilities:

1. Team leadership: Lead, mentor, and manage a team of customer support professionals, ensuring high levels of motivation and performance.
2. Stakeholder communication: Act as a liaison between customers and stakeholders, effectively communicating customer needs, feedback, and concerns.
3. Customer insight: Develop a deep understanding of customer interactions with the product or service, utilizing insights to enhance the customer experience.
4. Issue resolution: Address and resolve customer inquiries and complaints promptly and professionally, ensuring customer satisfaction.
5. Product guidance: Assist customers in selecting the right product or service based on their requirements and budget, providing tailored recommendations.
6. Performance monitoring: Oversee and track the performance of customer service representatives, implementing improvements where necessary.
7. Record maintenance: Maintain precise and detailed records of customer interactions and transactions to ensure accurate documentation and follow-up.

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