1. Team leadership: Lead, mentor, and manage a team of customer support professionals, ensuring high levels of motivation and performance.
2. Stakeholder communication: Act as a liaison between customers and stakeholders, effectively communicating customer needs, feedback, and concerns.
3. Customer insight: Develop a deep understanding of customer interactions with the product or service, utilizing insights to enhance the customer experience.
4. Issue resolution: Address and resolve customer inquiries and complaints promptly and professionally, ensuring customer satisfaction.
5. Product guidance: Assist customers in selecting the right product or service based on their requirements and budget, providing tailored recommendations.
6. Performance monitoring: Oversee and track the performance of customer service representatives, implementing improvements where necessary.
7. Record maintenance: Maintain precise and detailed records of customer interactions and transactions to ensure accurate documentation and follow-up.
Techno Sat Comm (India) is implementing a free wi-fi project at all stations and trains of Delhi metro network by name of 'Oui metro wifi'. At present Oui Wi-Fi is available on all stations of Blue Line (Dwarka 21 to Noida City Centre,) Yellow Line (Samay Pur Badli to Hooda City Centre Gurgaon) and airport express line (New Delhi to Dwarka 21). Oui Wi-Fi is also available on all trains of airport express line.