1. Design intuitive and natural dialogue flows for chatbots, voice assistants, and other AI-driven communication platforms.
2. Develop conversational scripts that align with user needs and business goals, ensuring clarity, brevity, and engagement.
3. Map out user journeys to identify key interaction points and optimize the conversational experience.
4. Create and maintain user personas to guide conversational tone, style, and flow.
5. Write microcopy for UI elements, including buttons, error messages, tooltips, and onboarding guides.
6. Develop a content strategy that supports the overall UX design, ensuring consistency and coherence across all user touchpoints.
7. Conduct user research to understand user needs, preferences, and pain points, and use these insights to inform content and conversation design.
8. Test conversational flows and UX copy with real users, gather feedback, and iterate to improve the user experience.
9. Establish and maintain voice and tone guidelines to ensure a consistent brand voice across all communications.
10. Ensure that all written content and conversational interfaces are accessible to users with disabilities, following best practices and legal requirements.
Skills:
1. Strong grip over the English language, both written and verbal forms.
2. Understanding of UX writing best practices.
3. Ability to understand and think of the core function of what a product does.
4. Should be able to write copy with various tones such as Serious, Whimsical, casual, etc.
5. A/B testing for voice and tone.
6. Should be able to write copy that is clear, concise, and useful.
7. Be proficient in using design and prototyping tools such as Figma FigJam, as well as conversation design tools.
8. Use analytics tools to track the performance of conversational interfaces and UX content and make data-driven decisions to optimize the user experience.
You should have:
1. 5 months to 2 years of experience working as a copy-writer or a UX writer
2. A degree in Communication, English, Human-Computer Interaction, UX Design, Psychology, or a related field.
3. Proven experience as a UX writer, conversation designer, or similar role.
4. Experience designing conversational interfaces for chatbots, voice assistants, or similar platforms.
5. Knowledge of AI and natural language processing (NLP) technologies.
6. Worked on content strategy for a product with a focus on user experience.
Coditas is an offshore product development organization comprised of passionate engineers, design thinkers, data scientists, cloud professionals, and other top industry professionals. We offer services spanning the entire length and breadth of software development, including cutting-edge technologies such as artificial intelligence, machine learning, and generating AI.
With over 200 clients worldwide, we are partners with multi-billion dollar and Fortune 500 clients such as JPMorgan Chase, BCG, KPMG, Reliance, HDFC, IDFC, SunPharma, and many more. Coditas has experienced fast-paced growth thanks to an engineering-driven culture and steadfast philosophies around writing clean code, designing intuitive user experiences, and letting the work speak for itself.
