At Nestaway, we create opportunities by offering convenient living solutions. Our co-living options cater to working professionals and students, fostering new friendships in a vibrant living environment. We embrace individuals from diverse backgrounds who are eager to contribute to a future where every city feels like home to migrants. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.
Key Responsibilities:
1. Effectively manage large amounts of incoming calls & emails
2. Generate sales leads
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid, and complete information by using the right methods/tools
6. Meet personal/team sales targets and call-handling quotas
7. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Take the extra mile to engage customers
Pre-Requisites:
1. 0 - 1 year of experience in customer support
2. The candidate must be willing to work in rotational week offs.
Founded in 2015, NestAway is India's fastest-growing managed home rental company attempting to provide better rental solutions via design and technology. We are backed by Tiger Global, IDG Ventures, Flipkart, and InMobi. We've created a young ecosystem where we turn unbranded, unfurnished houses into fully-furnished and maintained apartments and provide them with ordinary PG rentals to India's youth. No brokerage, no maintenance hassles, online rent payment, and easy relocation to any of our homes across India in one package is how we strike a chord with our tenants. And for owners, we promise verified tenants, easy home management through our app, and higher rental income.
