Marketing Fresher Job

Key responsibilities:

1. Monitor and manage responses to customer reviews, comments, and messages on social media platforms, review sites, and forums.
2. Collaborate with internal teams (e.g., customer service, marketing, product, salon outlet managers) to gather accurate information and resolve customer issues.
4. Track and report on customer feedback and online sentiment to provide insights and recommendations for improving customer experience.
5. Develop and implement strategies for increasing positive online engagement and managing negative feedback effectively.
6. Maintain a consistent and authentic brand voice in all online interactions.
7. Stay updated on industry trends, platform updates, and best practices in online customer engagement.
8. Assist in creating and updating response templates and guidelines.

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