As an Online Reputation Executive at InstaAstro, you will play a crucial role in maintaining and enhancing our company's online presence.
We are seeking an experienced and proactive Online Reputation Executive to handle and monitor our company's online reputation across various digital platforms. The ideal candidate will swiftly and professionally manage any reputation crises, develop and implement strategies to maintain a positive brand image, and engage with clients to address concerns and feedback.
Key Responsibilities:
1. Manage and monitor the company's online reputation across platforms in real time.
2. Respond promptly and thoughtfully to customer queries, complaints, and brand mentions.
3. Propose and communicate clear, effective solutions for reputation crises.
4. Collaborate with internal teams to ensure consistency in brand messaging.
5. Utilize social media marketing techniques to enhance the company's online presence.
6. Analyze data and metrics to track the success of online reputation strategies.
7. Stay updated on industry trends, social media tools, and best practices.
8. Maintain and communicate regular ORM activity reports (daily, weekly, monthly).
If you are a strategic thinker with excellent communication skills and a passion for maintaining brand integrity, we encourage you to apply!
Skill(s) required
Client RelationshipEffective CommunicationEnglish Proficiency (Spoken)English Proficiency (Written)MS-ExcelMS-OfficeProblem SolvingSocial Media Marketing
InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments).
Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth. IA simplifies and innovates in the wellness sector with its unique remedy and action-based approach, effective across the mental health continuum.