You will be at the forefront of our client relationships, ensuring their satisfaction through effective communication and Hindi proficiency. Your role will involve resolving customer queries, providing product information, and ensuring a seamless experience for our clients.
Key responsibilities:
1. Build strong relationships with clients by understanding their needs and providing solutions.
2. Handle customer inquiries via phone, email, and chat in a professional and timely manner.
3. Ensure customer satisfaction by addressing complaints and resolving issues efficiently.
4. Collaborate with internal teams to improve overall customer experience and service delivery.
5. Maintain accurate records of customer interactions and transactions.
6. Stay up-to-date on company products and services to provide accurate information to clients.
7. Contribute to the continuous improvement of customer support processes and procedures.
Other responsibilities:
1. Handle prospecting list.
2. Work on goal setting and cold calling.
3. Demonstrate a growth business mindset.
If you are passionate about customer service and possess excellent communication skills, we want you to join our team. Show us your dedication to client satisfaction and help us build long-lasting relationships with our valued customers. Apply now and be a part of our growing company!
Annual CTC: ₹ 3,00,000 - 4,00,000 /year
Saurabh World is based out of Bihar, India. We provide human resources services. We are planning to expand ou company.
