As a 'Customer Care Executive' at Nexgen Technologies, you will play a crucial role in ensuring top-notch client interaction and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our valued clients.
Key Responsibilities:
1. Respond promptly to customer inquiries via phone, email, and chat
2. Address customer complaints and resolve issues in a timely and efficient manner
3. Maintain a high level of product knowledge to provide accurate information to clients
4. Assist with customer onboarding and provide ongoing support throughout their journey with our company
5. Collaborate with other departments to ensure a seamless customer experience
6. Proactively reach out to clients to gather feedback and identify areas for improvement
7. Keep detailed records of customer interactions and transactions to track trends and improve processes
If you have a passion for customer service, excellent communication skills, and a knack for problem-solving, we want to hear from you! Join our dynamic team at Nexgen Technologies and make a positive impact on our clients' experience. Apply now and take your career to the next level!
Annual CTC: ₹ 4,00,000 - 7,00,000 /year
Nexgen Technologies deals with IT Services, our speciality is in providing software development and web development services. our team delivers best strategies, ensuring optimal services with best budget
