Are you a pro at client interaction and love to provide exceptional customer care? Techtonic Solutions is looking for a 'Customer Care Executive' to join our dynamic team! As a key player in our organization, you will be responsible for ensuring our clients receive top-notch service and support.
Key Responsibilities:
1. Engage with clients via phone, email, and chat to address their inquiries and concerns promptly and professionally.
2. Build strong relationships with clients to understand their needs and provide customized solutions.
3. Troubleshoot technical issues and escalate complex problems to the appropriate team members.
4. Maintain accurate records of client interactions and follow up to ensure customer satisfaction.
5. Collaborate with other departments to streamline communication and enhance the overall client experience.
6. Stay up-to-date on product knowledge and industry trends to better assist clients.
7. Contribute to continuous improvement initiatives to optimize our customer care processes.
If you are a customer-centric individual with excellent communication skills and a passion for technology, we want to hear from you! Join us at Techtonic Solutions and be a part of a supportive team that values your contributions and encourages professional growth. Apply now and take your customer care skills to the next level!
Annual CTC: ₹ 4,00,000 - 7,00,000 /year
The company provides IT services, typically end-to-end solutions through valuable strategy development, consulting services, and highly skilled engineering execution. Our goal is to help businesses succeed through cutting-edge digital transformation.
