Are you passionate about providing exceptional customer support while also having a strong understanding of computer networking? Do you excel in building strong client relationships and solving problems with effective communication skills in Hindi? If so, Saurabh Enterprise is looking for you to join our team as a Customer Support Specialist!
Key Responsibilities:
1. Provide top-notch customer support through various channels, including phone, email, and chat, for clients using our computer networking products.
2. Build and maintain strong client relationships by understanding their needs and providing timely solutions to any issues they may encounter.
3. Communicate effectively in Hindi and English to ensure clear and concise communication with clients and internal teams.
4. Interact with clients to gather feedback and suggestions for product improvements, escalating any major issues to the appropriate teams.
5. Use problem-solving skills to troubleshoot technical issues, escalating complex issues to the technical support team when necessary.
6. Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling products to existing clients.
7. Stay up-to-date on industry trends and advancements in computer networking technology to provide the best support possible to our clients.
If you are a customer-oriented individual with strong computer networking knowledge and excellent communication skills, apply now to join our dynamic team at Saurabh Enterprise!
1. Communicating with customers
2. Providing information
3. Resolving issues
4. Tracking customer requests
5. Improving customer service
6. Meeting targets
Annual CTC: ₹ 3,50,000 - 4,00,000 /year
Saurabh World is based out of Bihar, India. We provide human resources services. We are planning to expand ou company.
