Senior Customer Service Associate Fresher Job

Key responsibilities:

1. Work on customer handling
2. Solve customer queries
3. Make calls to the customer
4. Open and maintain customer accounts by recording account information
5. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
6. Maintain financial accounts by processing customer adjustments
7. Recommend potential products or services to management by collecting customer information and analyzing customer needs
8. Prepare product or service reports by collecting and analyzing customer information
9. Contribute to team effort by accomplishing related results as needed
10. Manage large amounts of incoming calls

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