Global Operations Associate (In Office) Job

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Global Operations Associate (In Office)

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
9 Nov' 24
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Live session coordination: Coordinate and manage the scheduling, logistics, and technical aspects of live sessions, ensuring they run smoothly and according to the established timetable
2. Customer engagement: Proactively address any concerns or questions they may have, providing timely and accurate responses to ensure a smooth customer experience
3. Query resolution: Respond to customer queries and concerns promptly and efficiently, either via email, chat, or phone. Provide clear and concise explanations or instructions to help customers
4. Operational efficiency: Identify opportunities to streamline and improve operational processes related to live session management and customer support
5. Collaboration and communication: Collaborate closely with cross-functional teams, including moderators, and the technical support team to ensure seamless coordination
6. Maintain effective communication channels to relay customer insights, operational updates, and improvement recommendations

Who is a good fit:

1. Knowledge of spoken and written English
2. Weekend availability
3. Knowledge of basic Excel and Google Sheets
4. Good communication skills

Skill(s) required

Effective Communication English Proficiency (Spoken) MS-Excel
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 5,00,000 /year

Number of openings

10

About Early Steps Academy

Early Steps Academy, founded by a team from Harvard, MIT, and IIT, is the world's first learning platform focused on strategic thinking and effective multi-party communication in children. Early Steps Academy is bridging the gap between school learning and real-world 21st-century skills by enabling students in classes 4-12 to master the top three skills - structured thinking, real-world problem solving, and most importantly, effective communication.
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