1. Contacting and engaging customers who have abandoned their carts through various communication channels such as email, phone calls, or messaging platforms.
2. Persuading customers to complete their purchases by addressing their concerns, offering assistance, and providing incentives if necessary.
3. Assisting in optimizing cart recovery strategies by analyzing customer behavior, identifying patterns, and suggesting improvements to increase conversion rates.
4. Maintaining accurate records of customer interactions and follow-up actions taken to ensure efficient tracking and reporting.
5. Collaborating with cross-functional teams, including marketing and customer support, to coordinate efforts and enhance the cart recovery process.
6. Staying updated on industry trends, best practices, and technological advancements related to cart recovery techniques.
7. Continuously monitoring and evaluating the effectiveness of cart recovery campaigns, making adjustments as needed to achieve desired outcomes.
Requirements:
1. Strong communication skills, both verbal and written, with the ability to engage and persuade customers effectively.
2. Ability to handle objections from customers with professionalism and empathy, turning concerns into opportunities to provide solutions.
3. A detail-oriented and organized approach to managing customer data, tracking interactions, and documenting follow-up activities.
4. An enthusiastic learner with a proactive attitude toward acquiring new knowledge and skills related to cart recovery strategies and techniques.
5. Familiarity with e-commerce platforms and customer relationship management (CRM) systems is preferred.
Arcatron Mobility Private Limited is creating innovative devices to enhance the lives of the elderly and mobility-impaired individuals. We are dedicated to uniquely addressing unmet needs. Our mission is to 'use technology to empower our consumers to lead a more active and safer lifestyle'.
