Operations Executive Job

Key Responsibilities:

1. Assisting team in achieving revenue/GMV/conversion targets for the city for all categories & business verticals.
2. Responsible for assisting the city manager towards building the roadmap towards CM2 profitability.
3. Building and ensuring a healthy supplier network with tyre, battery and alloy wheel dealers.
4. Scaling the network to other categories basis the business plan.
5. Managing the customer lead funnel and ensure maximum conversion percentage from the sales funnel.

6. Assisting city manager & B2B manager in day to day operations & plan & execute on people & resource management such as:

a. Optimizing order routing and route efficiency to increase asset utilization.
b. Managing & grooming crew and tele agents for the smooth running of the operations.
c. Ensuring the availability of people & resources for the smooth running of daily operations.
d. Managing B2C customer queries real time and ensure maximum conversion.
e. Planning for inventory offtake to maintain optimum days inventory of key SKUs to minimize operational cost.
f. Developing & maintaining relationship with vendor network for all brands with lowest costing & JIT sourcing.
g. Managing B2B customer queries real time & ensure delivery within TAT through timely invoicing & vehicle availability.
h. Catering to customer complaints/warranty issues & adhere to closure timelines while coordinating with required stakeholders.
i. Ensuring that van & 2W capacity is fully utilized & ensure they are operational & ensure 0 vehicle downtime + vehicle upkeep.

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