Call Center Representative Job (Remote)

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Call Center Representative

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 4,00,000 ₹ 2,00,000 - 4,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
13 Jun' 24
Posted 3 weeks ago
Job

About the job

We are seeking a Call Center Representative to serve as the vital link between our company and current or potential customers. The ideal candidate will take ownership of resolving customer issues, complaints, and inquiries, with a primary focus on ensuring customer satisfaction guides every interaction.

Key responsibilities:

1. Handle a high volume of incoming and outgoing calls promptly and efficiently.
2. Adhere to communication scripts for various topics during customer interactions.
3. Understand customer needs, clarify information, investigate issues, and offer solutions or alternatives.
4. Identify opportunities to promote additional products or services to customers.
5. Cultivate lasting relationships with customers by providing exceptional service and going above and beyond.
6. Maintain detailed and organized records of all customer interactions in the call center database.
7. Attend training seminars regularly to enhance knowledge and performance.
8. Achieve personal and team targets, both in terms of quality and quantity of interactions.

Skill(s) required

American English Anchoring British English Effective Communication English Proficiency (Spoken) English Proficiency (Written) Problem Solving Sales pitch Voice-over artist Voiceover
Salary

Annual CTC: ₹ 2,00,000 - 4,00,000 /year

Perks

5 days a week

Number of openings

11

About Codematics Solution LLP

Codematics is a software company specializing in identity resolution, helping businesses identify and target their most valuable customers. Using Codematics technology, businesses can see exactly who is visiting their website and track their behavior to boost conversions and sales.

With over 270 million users tracked daily and 1.9 trillion user behaviors logged every day, Codematics has one of the largest Identity Graph in the world using 13 data licensing partners which allows us to identify up to 70% of your website traffic in the US. We also provide consulting services in AI, machine learning, and data insights space.
Activity on Internshala
Hiring since June 2023
105 opportunities posted
2 candidates hired
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