We are seeking a competent Call Center Supervisor to organize and lead the staff in our call center. In this role, you will be responsible for assessing your team's work and providing feedback to maximize their performance. The ideal candidate will have a strong background in customer service and supervisory experience, along with excellent communication skills and the ability to motivate employees.
Key responsibilities:
1. Collaborate with the team to set performance targets for individuals and the group.
2. Oversee the hiring and onboarding process for new call center employees.
3. Address staff questions and offer guidance and constructive feedback.
4. Intervene and handle calls when escalation is required.
5. Devise strategies to optimize procedures and keep the team motivated.
6. Monitor and measure key performance metrics, such as call abandonment rates and call waiting times.
7. Ensure adherence to policies regarding attendance and established procedures.
8. Keep management informed about any issues or problems that arise.
9. Prepare monthly and annual reports on team results and performance.
Annual CTC: ₹ 3,00,000 - 4,50,000 /year
Codematics is a software company specializing in identity resolution, helping businesses identify and target their most valuable customers. Using Codematics technology, businesses can see exactly who is visiting their website and track their behavior to boost conversions and sales.
With over 270 million users tracked daily and 1.9 trillion user behaviors logged every day, Codematics has one of the largest Identity Graph in the world using 13 data licensing partners which allows us to identify up to 70% of your website traffic in the US. We also provide consulting services in AI, machine learning, and data insights space.
