Corporate Sales Associate Job (Remote)

Key Responsibilities:

1. Engagement: WhatsApp groups should be used to keep customers informed about new courses, updates, and offers while fostering an interactive community.
2. Follow-ups: WhatsApp is an effective tool for sending reminders and engaging customers in real-time.
3. Automation & Support: Automated responses and FAQ bots on WhatsApp can improve efficiency while ensuring personalized communication.
4. Feedback: Gathering feedback through WhatsApp helps enhance customer satisfaction and refine product offerings.
5. Data Compliance: Ensuring customer data is managed securely and adhering to privacy standards is essential.

Core skills for online sales:

1. Product Knowledge: Sales professionals must thoroughly understand the courses offered, including content, target audience, and outcomes, to communicate value effectively to potential customers.
2. Effective Communication: Both written and verbal communication is essential to engage, inform, and persuade customers across various platforms such as email, chat, phone, and social media.
3. Customer-Centric Approach: Identifying customer needs and offering personalized solutions is crucial. Sales reps must be able to guide customers in selecting the most appropriate course based on their goals.
4. Technical Proficiency: Knowledge of digital platforms, CRM tools for managing leads, and meeting tools like Zoom or Google Meet is vital for sales engagement and management.
5. Persuasion & Negotiation: Sales reps should excel in highlighting course benefits, handling objections, and negotiating effectively to close deals.
6. Sales Funnel Management: Understanding and managing leads through the sales funnel from generating interest to closing the sale is critical for success.
7. Data Analysis: Tracking and analyzing customer interactions and feedback helps refine sales strategies and improve performance.
8. Problem-Solving: Sales professionals must efficiently resolve customer concerns to ensure satisfaction and maintain relationships.

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