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Customer Delight Associate Job (Remote)

Actively hiring

Customer Delight Associate

BearHugs

Work from home

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

1-2 years

1-2 years experience

Apply By

19 Dec' 24

Posted just now

Job

30 applicants

About the job

Key responsibilities:

1. Handle customer queries over chat, email, call and social media and provide resolution with a customer-first approach
2. Understand the gaps in the system/ process through the type of queries received and drive processes to fix those gaps by working with multiple stakeholders such as product, operations, sales teams etc.
3. Develop SOPs and communication for customer communication and support
4. Proactively work towards reducing customer queries by understanding process gaps and fixing the root cause
5. Finding no-code solutions and driving implementations to enhance the efficiency of the system and process

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

Candidate should be proficient in Written English and Spoken English

Candidate should have intermediate to advance knowledge of MS- Excel and MS- office

Should have empathy and an eye for details to understand and find the root cause of a problem

Should have an analytical bend of mind and take a data-driven approach to drive any solution

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks

Health Insurance

Number of openings

About BearHugs

Website

BearHugs is a property of Samaritan Bear Private Limited, an Indian company registered under the Companies Act, 2013 having its registered office at 2092, F/F, Karol Bagh, New Delhi - 110005. BearHugs is the answer to all your pet needs, the go-to online store for all kinds of pet supplies and services.

Our mission is to make everyone experience the sheer joy of pet-parenting by making it super rewarding, effortless, and wholesome. We aim to be a supportive friend to every pet parent by being an accessible, helpful platform that delivers services and products that are economical, accessible, and designed with a lot of love straight to your doorstep.

Activity on Internshala

Hiring since March 2022

38 opportunities posted

17 candidates hired