ServiceNow Developer Job

Key Responsibilities:

1. Develop ServiceNow solutions: Design, develop, and customize ServiceNow applications, modules, and workflows to meet the organization's CMDB and ITSM requirements.
2. Configuration Management Database (CMDB): Implement and maintain the CMDB, including designing and defining configuration item (CI) classes, relationships, and attributes. Ensure data integrity, accuracy, and consistency within the CMDB.
3. IT Service Management (ITSM): Design and implement ITSM processes, such as incident management, problem management, change management, and service request management, using ServiceNow ITSM modules.
4. Integration and automation: Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.). Automate manual tasks and processes within ServiceNow.
5. Customization and enhancement: Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes. Develop ServiceNow widgets, UI policies, and client scripts as required.
6. Testing and deployment: Perform thorough testing of ServiceNow configurations, customizations, and integrations. Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.
7. Collaboration and support: Collaborate with cross-functional teams, including IT operations, service desk, and other stakeholders, to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions. Provide support and troubleshooting assistance to end-users.
8. Documentation and training: Document technical designs, configurations, and processes related to ServiceNow development. Conduct training sessions and create user guides for ServiceNow functionalities and best practices.

3