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Customer Service/Customer Support Internship

Customer Service/Customer Support

Big Growth Digital

Gurgaon

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 12,000-15,000 /month

APPLY BY

6 Sep' 24

7 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Engage with potential real estate leads through phone calls, emails, and other communication channels.
2. Identify the specific needs and requirements of each lead, ensuring accurate information is gathered.
3. Maintain a detailed log of all interactions and update the CRM system with relevant information.
4. Assign leads to the appropriate members of the operations team based on their requirements and preferences.
5. Follow up with leads to ensure their needs are being addressed and provide additional assistance if necessary.
6. Assist in developing and improving customer support processes to enhance overall efficiency and customer satisfaction.
7. Collaborate with the operations team to ensure a smooth transition of leads and provide feedback for continuous improvement.

Skill(s) required

Data Analysis English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office Sales

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 5th Aug'24 and 9th Sep'24

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Pursue or have recently completed a degree in business administration, marketing, communications, or a related field.

2. Demonstrate excellent verbal and written communication skills.

3. Exhibit strong interpersonal skills with the ability to build rapport with clients.

4. Show attention to detail with strong organizational skills.

5. Manage multiple tasks and prioritize time effectively in a fast-paced environment.

6. Utilize Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software proficiently.

7. Leverage previous experience in customer service or a related field as a plus.

8. Display a genuine interest in the real estate industry and a desire to learn and grow within the company.

Perks

Certificate Letter of recommendation Job offer

Additional information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 300000 to 500000 /year

Number of openings

About Big Growth Digital

We are a 360-degree performance marketing agency, enabling our clients to build structured channels to reach their customers and create a unique identity in their industry. We boost sales and build a strong lead funnel with digital growth strategies. Using platforms like Facebook, Instagram, LinkedIn & Google Ads to build recurring leads.

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Hiring since August 2024

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