About the internship
Key Responsibilities:
1. Serve as the primary point of contact for customers, responding to inquiries via email, phone, and live chat in a timely and professional manner.
2. Proactively engage with customers to understand their requirements, provide product information, and offer assistance throughout their purchasing journey.
3. Resolve customer issues and complaints efficiently, escalating complex problems to the appropriate departments when necessary.
4. Collaborate closely with the sales and operations teams to ensure smooth order processing, shipping, and delivery.
5. Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the overall customer experience.
6. Work closely with the marketing team to develop customer engagement strategies, including campaigns, promotions, and loyalty programs.
7. Maintain accurate records of customer interactions and transactions using our CRM system.
8. Stay up-to-date with product knowledge, industry trends, and best practices in customer success management.
Skill(s) required
English Proficiency (Spoken)
English Proficiency (Written)
MS-Excel
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 3rd Aug'24 and 7th Sep'24
3. are available for duration of 6 months
4. are from or open to relocate to Kolkata
5. have relevant skills and interests
Perks
Certificate
Letter of recommendation
Informal dress code
5 days a week
Free snacks & beverages
Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
Number of openings
2
About Kadam Haat
Kadam Haat offers a unique platform that showcases an exquisite range of handcrafted products from artisans across India. By leveraging technology and e-commerce, we are bridging the gap between traditional artisans and discerning customers worldwide.
Our mission is to promote Cultural diversity, Sustainability, and Fair trade practices, while fostering Economic empowerment for artisans. Also, focusing on SAF (Sustainability, Affordability & Fashionable) products in order to disrupt the current market and make sustainable fashion more affordable than ever.
