As a Customer Service/Customer Support intern at Ergode, you will have the opportunity to gain valuable hands-on experience in a fast-paced and dynamic work environment. Your proficiency in English, MS-Excel, and MS-Office will be put to the test as you interact with customers and provide them with top-notch support.
Selected intern's day-to-day responsibilities include:
1. Responding to customer inquiries and resolving issues in a timely and professional manner.
2. Assisting customers with product information, pricing, and order processing.
3. Generating reports and analyzing data using MS-Excel to track customer feedback and trends.
4. Collaborating with team members to improve customer service processes and procedures.
5. Monitoring customer satisfaction levels and implementing strategies to enhance the overall customer experience.
6. Managing customer accounts and updating information accurately in the system.
7. Providing feedback to management on ways to improve customer service and support operations.
If you are a motivated and detail-oriented individual looking to kickstart your career in customer service, this internship opportunity at Ergode is the perfect fit for you. Join our team and develop your skills while making a positive impact on our customers' experience. Apply now and be part of our exciting journey!
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 12th Jul'24 and 16th Aug'24
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Ergode is USA's leading online store, trading across the globe. Currently, operating from Texas-USA and Mumbai-India, with modern, state-of-the-art offices and distribution warehouses which sells more than 15 million titles in varying subjects. It has a strong online network of business partners consisting of 40 prime online e-commerce sites spread across the globe.
