Customer Service Executive Job

Company Overview
Planet Green Infra Pvt. Ltd. aspires to create a new dimension in the natural farming and alternate real estate segments in India. With a dedicated workforce of 51-200 employees, our headquarters are located in Hyderabad. For more information, visit our website https://www.planetgreen.co.in/.

Job Overview
We are seeking a dedicated Customer Service Executive to join our team in Hyderabad. This is a full-time, mid-level position requiring 4-6 years of relevant work experience in customer service. The Customer Service Executive will be responsible for managing customer interactions, addressing inquiries, and resolving issues promptly and effectively.

Qualifications and Skills
Excellent communication skills (Mandatory skill)
Strong problem-solving abilities (Mandatory skill)
Effective time management skills (Mandatory skill)
Empathy towards customer needs and concerns
Patience and composure when handling complex queries
Proficient in conflict resolution techniques
Adaptability to changing environments and customer demands
Keen attention to detail to ensure accuracy in all communications

Roles and Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues efficiently while maintaining high standards of service quality
Follow up with customers to ensure their concerns are fully addressed
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to provide the best solutions to customer queries
Identify and report recurring issues to aid in improving customer service processes
Assist in training new customer service representatives as needed
Stay up-to-date with product knowledge and company policies to provide accurate information

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.