Mediacle seeks a strong Customer Support Executive for their clients product line.
As a Customer support Executive you will provide service or product information, solutions and relevant details to customers, provide specific information regarding the services, products or materials offered by a company. You will answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts. In summary, you are the direct link between a company and its existing and potential customers.
Key responsibilities:
1. Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
2. Record details of customer interactions, queries, complaints and comments/feedback
3. Route concerns that require immediate/special attention to concerned departments
4. Follow up to ensure necessary actions are taken to resolve the customer issues
5. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email
6. Provide/take relevant information and update the system/s accordingly where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority
7. Provide the customer with a clear explanation of the action taken
8. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
Requirements:
1. Graduates or Undergraduates
2. Typing speed of 30 to 40 wpm
3. Minimum 1-3 years of relevant experience of international BPO (Preferred)
4. Strong interpersonal, problem-solving skills and verbal and written communication skills
5. Basic computer knowledge and technical skills
Key Skills:
1. Strong interpersonal
2. Computer skills typing speed of 30 to 40 wpm
3. Problem-solving skills and verbal and written communication skills
4. Should have excellent communication in Spanish & English language
Mediacle Technologies LLP is a leading digital agency based in a trendy part of Central London. They have experienced exceptional growth since their inception, and have an extremely impressive client portfolio. They have won countless awards for quality campaigns, and have a reputation for offering long-term career paths to the very best in digital marketing and development.
Mediacle Technologies LLP is now recruiting for their Indian office based in Bangalore. Some travel to UK offices and conferences may be required as part of the role.
