A. Customer Support:
1. Respond to customer inquiries, concerns, and complaints via various channels such as phone, email, live chat, or social media
2. Assist customers with placing orders, tracking shipments, resolving issues, and answering product-related questions
3. Identify and address customer issues, complaints, or escalations, providing appropriate solutions, and ensuring customer satisfaction
4. Collaborate with internal teams to resolve complex problems and proactively find ways to improve the overall customer experience
B. Customer Feedback:
1. Collect and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience
2. Collaborate with cross-functional teams to communicate customer insights and contribute to the development of new features or services
3. Maintain records of customer interactions, inquiries, and resolutions in internal databases or customer relationship management (CRM) systems
4. Generate reports and insights on customer trends, feedback, and satisfaction levels to drive continuous improvement
C. Product Knowledge and Customer Education:
1. Maintain a deep understanding of the products and services offered by Tata 1mg including pharmaceuticals, healthcare devices, wellness products, and other relevant categories
2. Provide accurate and up-to-date information to customers and assist with product recommendations based on their requirements
3. Educate customers about the features, benefits, and usage of the Tata 1mg platform and its services, guiding customers on how to navigate the website or mobile app, place orders, upload prescriptions, and access health-related information
Tata 1MG is an online platform dealing with pharmaceuticals, diagnostics, and consultations with doctors making it easy for customers to keep a balance in their health.
