(a) Billing and Invoicing:
1. Generate accurate and timely invoices for products and services rendered.
2. Verify billing data to ensure accuracy and completeness.
3. Address any billing discrepancies and follow up on outstanding invoices.
4. Maintain organized billing records and documentation.
(b) Accounts Receivable:
1. Monitor accounts receivable aging and follow up on overdue payments.
2. Coordinate with clients to resolve billing inquiries and payment issues.
3. Reconcile payments received with invoices and update accounting records.
(c) Order Processing:
1. Receive and process customer orders for medical equipment and supplies.
2. Ensure order accuracy and timely fulfilment by coordinating with the vendors.
3. Communicate order status updates to customers and address inquiries or concerns.
4. Place orders with vendors for replenishing inventory and securing necessary supplies.
5. Vendor Relations:
6. Establish and maintain relationships with vendors and suppliers.
7. Negotiate terms, pricing, and delivery schedules to ensure optimal procurement.
8. Coordinate with vendors to track order status, resolve issues, and manage returns if necessary.
(d) Customer Service:
1. Greet and assist customers visiting the facility, providing a positive and professional experience.
2. Address customer inquiries, provide product information, and assist with order placement.
3. Handle phone calls and emails promptly, resolving customer concerns and inquiries effectively.
(e) Documentation and Reporting:
1. Maintain accurate records of billing transactions, orders, vendor communications, and customer interactions.
2. Prepare reports on billing, order processing, and inventory management metrics.
3. Assist with financial reporting and analysis as needed.
Ganesh Medico is a Surgical & Medical Equipment enterprise that has a wide-range of products ranging from Orthopedic Aids like Walkers, Crutches, Wheelchairs, Knee, Elbow, Back, Foot and other functional aids, to surgical products like syringes, catheters, IV Sets and much more. We also have a wide product range of Nebulisers, BP Monitors, ECG Machines, and many more hospital equipment from our trusted company partners. We are a company established in 2022, having served over 1000+ customers and boast of premium clientele like Air India, Manipal Hospitals, Red Health, Novotel, Activemeds, showcasing our endeavor to provide quality products and service to our customers and the Healthcare Industry.