Customer Service Executive Fresher Job

Key responsibilities:

1. Customer interaction: Engage with customers via phone, email, or chat to provide assistance and resolve inquiries or issues efficiently.
2. Customer support: Deliver exceptional customer service by understanding and addressing customer needs, ensuring satisfaction with every interaction.
3. Sales support: Utilize sales skills to promote products or services and potentially upsell or cross-sell where appropriate.
4. Issue resolution: Troubleshoot and resolve customer complaints or technical issues with patience and professionalism.
5. Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
6. Adherence to standards: Follow company protocols and quality standards to ensure high-quality service delivery and customer satisfaction.
7. Team collaboration: Collaborate with team members and other departments to resolve complex customer issues and improve overall service delivery.
8. Product knowledge: Develop a comprehensive understanding of the company's products or services to provide accurate information to customers.
9. Communication skills: Demonstrate excellent verbal and written communication skills to effectively communicate with customers and colleagues.
10. Shift adherence: Work according to assigned shifts, ensuring availability to support customer inquiries during operational hours.

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