Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.
Key Responsibilities:
1. Handle inbound and outbound calls from international customers.
2. Provide information about products and services, respond to customer queries, and resolve issues effectively.
3. Ensure timely and professional follow-up on customer issues.
4. Maintain accurate and detailed records of customer interactions and transactions.
5. Collaborate with team members to achieve individual and team goals.
6. Adhere to company policies and procedures to maintain operational efficiency.
7. Strive to achieve customer satisfaction and ensure positive feedback.
Requirements:
1. 1-year bond commitment required
2. Minimum 6 months of experience required in an International BPO/ Call centre.
3. Excellent communication skills.
4. Customer-centric & logical thinking and need to be enough spontaneous
5. Ensure timely& professional responses to all queries.
6. Analytical & probing skills.
7. Strong ability to multitask and take fast decisions independently.
8. Night shift only.
9. The shift timings will be 7.30 PM to 4.30 AM.
Benefits:
1. Health insurance
2. Life insurance
3. Provident Fund
Experience:
Total work: 1 year (Preferred)
Annual CTC: ₹ 2,00,000 - 2,10,000 /year
We, at Kitty Technologies Private Limited, build trusted relationships and solve complex technology challenges to help our customers realize greater value, potential and outcomes. Helping clients focus on their core business by supporting them with the entire back-end and business process. We build the market stake for our clients.
