As a Junior Operations Associate at MiM-Essay, you will play a crucial role in our dynamic team, supporting the daily operations of our business. This position offers the opportunity to collaborate closely with various departments, gaining valuable experience and contributing to the company's overall success.
Key Responsibilities:
1. Efficiently manage customer interactions via email, phone calls, and messaging platforms.
2. Deliver timely and courteous responses to address customer inquiries and follow-up requests.
3. Establish and nurture trustworthy relationships with students, providing guidance throughout their entire application journey.
4. Conduct comprehensive consultations with clients to gain insights into their profiles and academic aspirations.
5. Engage with clients to facilitate document collection and necessary interactions.
6. Proactively connect with students to ensure a seamless experience from the application phase to the final results.
7. Support the team in completing administrative tasks, such as drafting emails, preparing reports, and handling inquiries.
8. Utilize MS Office tools to create presentations, documents, and spreadsheets for various projects and presentations.
9. Collaborate with team members to streamline processes and improve operational efficiency.
10. Take on additional tasks and projects as needed to contribute to the company's overall success.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelOperations
MiM-Essay is one of the world's best education consulting groups specializing in helping students get into the best business schools in the world. We have recorded exponential growth over the last few years and are valued at 35+ million USD. (300+ crores).
We also have a sister company MentR-Me which is free to use one-stop study abroad platform and offers students free assistance to get into their dream schools. We have helped over 7000 students into the world's best business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.