Indusspay is a leading fintech company offering a range of financial services. We specialize in payment processing, API integration, and more. Our solutions are designed to simplify financial transactions and empower businesses of all sizes. Are you ready to embark on a career that doesn't just embrace change, but drives it? If you're passionate about innovation, committed to excellence, and hungry for challenges, you've come to the right place.
About the role:
As a 'Junior Tech Support', your role is to provide technical assistance and support to merchants who are experiencing issues with a product, service, or system. Your primary goal is to ensure that the merchant's problems are resolved efficiently and effectively, ultimately enhancing their satisfaction and overall experience.
Key Responsibilities:
1. Troubleshooting: You will analyze and diagnose technical issues reported by Merchants, utilizing your expertise to identify the root cause of the problem and find appropriate solutions.
2. Customer assistance: You will communicate with merchants through various channels (such as phone, email, chat, or ticketing systems) to understand their concerns, gather relevant information, and provide guidance and step-by-step instructions to resolve their issues.
3. Issue resolution: Using your technical knowledge, you will work to resolve the merchant's issues promptly. This may involve remotely accessing their systems, walking them through troubleshooting steps, or coordinating with other technical teams to find solutions.
4. Documentation: It is important to maintain accurate and detailed records of merchant interactions, including the steps taken to resolve their issues. This documentation helps in creating knowledge bases, FAQs, and training materials for future reference.
5. Collaboration: You may collaborate with other teams within the organization, such as development, quality assurance, or product management, to escalate complex issues, provide feedback, and contribute to product improvement.
6. Continuous learning: As a support engineer, you should stay updated with the latest technologies, product updates, and industry trends. This enables you to provide effective support and also helps in improving your troubleshooting skills.
Indusspay (Primeindus Fintech Solutions Private Limited) is a B2B Fintech company, which means we only develop tech for financial institutions. We're a fast-growing startup based in Bangalore. Leveraging our cutting-edge technology, we offer an extensive and comprehensive set of payment services and solutions to our clients. Being PCI DSS compliant, we have a fully secured and fast platform. Our payment gateway is integrated with 40 banks and renders over 250+ payment options. We're well-funded and on our way to great things. We'd like you to be part of that journey!
