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KOMAL MISHRA
Telecalling is a useful tool for businesses of all sizes, including large multinational corporations. These businesses require telecalling professionals to communicate with customers and clients for various purposes. Telecalling can help enhance business prospects by establishing communication with potential customers, which can ultimately generate leads. If a career in the telecalling sector interests you, read ahead to learn more about telecalling jobs and discover how to find and apply for a telecalling job vacancies.
In the 1990s, telecalling jobs gained popularity as more international IT companies began to outsource their work to India, and call centres began to emerge. These jobs have continued to be promising ones for the majority of the young population, providing them an opportunity to begin their professional journey.Â
In recent years, many BPOs have begun to focus on the ITES (Information Technology Enabled Services) domain and offer higher-value services beyond normal customer service and sales. This shift from traditional call centers to KPOs (Knowledge Process Outsourcing) is creating opportunities for skilled professionals in the telecalling sector.Â
The demand for jobs in the telecalling sector has been on the rise for the past three decades. This is due to the rise of e-commerce, virtual customers, and technical and financial services industries such as insurance, banking, and healthcare. Telecalling vacancies are also popular because of the rise of remote work and the use of virtual communication applications.Â
It is argued that artificial intelligence could take over the tasks of telecallers with the increasing use of chatbots. However, as human interaction is still an essential part of customer service, the demand for telecallers specializing in higher-value services such as data analytics, market research, and technical support will remain high.Â
Telecalling refers to telemarketing or inside sales. It is a medium for connecting with potential customers and existing clients directly over the phone. It entails having conversations to market goods or services, gather data, carry out market research, answer questions from clients, or deal with complaints and inquiries.
Many big corporations and public-sector organizations hire telecallers to drive business growth through effective communication and persuasion skills. Here are some popular places that offer telecalling job openings:
You can apply for jobs in telecalling according to your preferred working style, either full-time, part-time, or work-from-home. Here’s a list to help you choose the right mode of work:
Work-from-Home Telecalling Jobs: Many companies are adapting to remote work as a standard practice. Even those previously dependent on in-office operations have now adopted a more flexible approach. Telecalling remote jobs can be particularly beneficial for individuals facing personal hindrances in pursuing a full-time job.Â
Numerous companies provide opportunities for remote telecalling jobs. You can explore WFH jobs to find more employment opportunities to work remotely from anywhere in India.
Part-Time Telecalling Jobs: Engaging in part-time work offers an excellent means to supplement one's income. This arrangement of part-time jobs is particularly beneficial for students and individuals with other commitments seeking to gain valuable professional experience.Â
Opting for telecalling part-time jobs can be an ideal choice for stay-at-home parents, students, or those engaged in other endeavours who want to return to the workforce. If going to the office is not feasible every day, you can explore telecalling work-from-home part-time jobs.
Telecalling Freshers Jobs: Gaining entry into the telecalling industry may appear daunting for newcomers lacking prior experience. However, there are excellent telecalling jobs for freshers or those with limited experience to start their careers. You can either start your career with entry-level jobs for freshers, telecalling jobs, or consider an internship in telecalling.
Even if you haven't finished college but aspire to become a telecalling professional, start your professional journey by applying for telecalling work-from-home part-time jobs for freshers. You can even apply for work-from-home telecalling jobs for freshers if you cannot go to the office at all.Â
Having effective communication skills is a must-have for a telecaller. You can take the business communication course to learn the art of communication in a professional setting.
From an entry-level to a senior-level position, here are a few popular telecalling job roles you can apply for based on your qualifications and experience level:
You can also check out the various telecalling job opportunities in different cities in India:
At Internshala, you can find internships or jobs depending on your level of experience, expertise, and chosen industry. From entry-level positions to job postings for experienced professionals, the platform offers many opportunities. Internshala is an excellent platform that offers an easy-to-navigate user interface to enable you to find the right job.Â
Follow these steps to apply for a job through Internshala:
